The city government has launched a new Safe Access Oahu program containing new requirements for guest entry to all restaurants and events, including our own, Chief’s Luau. Anyone who arrives without proper documentation will, unfortunately, be denied entry, subject to no refunds. Please confirm that you have everything you need for a smooth experience on arrival.

Upon Arrival:

  • OPTION 1: SHOW VACCINATION CARD (hard copy or photo):
    • Must be U.S.-issued
    • Must display legal name
    • Must show both Pfizer or Moderna doses (or the 1 J&J)
    • Dates the doses were taken
    • Lot #’s
    • Confirm final dose was taken at least 15 days prior to luau entry
    • Must show Photo IDs (18+ years old)
  • OPTION 2: SHOW NEGATIVE COVID TEST (taken within 48 hours before start of luau)
    • Type of Test: Must be Antigen, Antibody, PCR, or NAAT.
    • Must show your legal name & date of birth and match your ID
    • Must show that the test was taken within 48 hrs prior to luau entry
    • Must show a negative result
    • If the test result reads TNP (test not performed) or Inconclusive, it is not valid.
    • Must show Photo IDs (18+ years old)
  • OPTION 3: If you have been vaccinated but don’t have your card (or photo of card), then:
    • Log into your TRAVEL.HAWAII.GOV dashboard.
    • Click on the 1st icon (airplane)
    • Checkmarks must all be green, no red checkmarks (see sample page below).
    • “Exemption” must read “Covid-19 Vaccine.” (The exemption cannot read “Negative Covid Test.”)
    • Must show Photo IDs (18+ years old)

Safe Travels QR Code Page from Travel.Hawaii.Gov Login

safe travels qr code sample

Sample Covid-19 Vaccination Record Card

covid vaccination card sample

Additional Information

For up-to-date information, the City and County of Honolulu has created a page that provides the latest updates for businesses on O’ahu. You may visit it by clicking here. The most frequent updates pertain to mask requirements for both indoors and outdoors and social distancing between tables.

COVID-19 GUEST FAQ’S

Q: What is Chief’s Luau doing to ensure the safety of its employees and guests?

A: We are following and exceeding the City and County of Honolulu guidelines throughout front- and back-of-house operations.

Q: How does Chief’s Luau ensure safe food service?

A: At our facility the food prep, service, and storage facilities are routinely and rigorously cleaned in most cases exceeding CDC, State of Hawaii, and City and County of Honolulu guidelines. All areas are constantly cleaned with an EPA approved disinfectant. Additionally, team member hygiene and health is of the utmost importance. Hand washing and sanitizing is encouraged at all times. Additionally, any staff that is not feeling well or has been exposed to COVID-19 is not permitted to work until situational guidelines are met.

Q: Should I wear a mask?

A: Wearing a face mask is recommended to help prevent others from being exposed to the droplets produced when you cough or sneeze. Cloth masks may be used by healthy people to cover their mouth and nose and help reduce the spread of disease in the community.

Q: Is it OK to come to Chief’s Luau if I feel sick?

A: NO, please stay home if you feel sick. If your condition worsens or you have any concerns, please contact your local medical professional.

Q: What should I do if I cough or sneeze?

A: Use a tissue, then throw the tissue in the trash. If you don’t have a tissue, use your elbow. Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow. Throw used tissues in the trash immediately. Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.

COVID-19 GUEST RESPONSIBILITY

PLANNING

If you or any member of your family is not feeling well, do not visit. Do come when everyone is well and please plan ahead. We strongly advise purchasing your tickets online or through an agency to reduce transaction on site and minimize congestion at the ticket box office. We will be offering all-inclusive package deals that combine luau admission with admission to Wet’n’Wild with whom we share the facility. If you plan on making a purchase at the luau during your visit, we are encouraging you to pay with a credit card.

VULNERABLE GUESTS

Government and state health organizations are strongly recommending people 65 years & older and people with underlying medical conditions*, particularly if not well-controlled, should keep their distance from others.

*Underlying medical conditions include chronic lung disease or moderate to severe asthma, serious heart conditions, immunocompromised, severe obesity, diabetes, chronic kidney disease, undergoing dialysis, liver disease.

FACE MASK

All guests must wear a face mask in accordance with public health guidelines at common areas such as the luau entrance, restrooms, and bar. We kindly request that masks are worn at all times when not enjoying our luau show at your table.

All face coverings (whether disposable or reusable) must:

  • Be made with at least 2 layers of breathable material

  • Fully cover the nose and mouth and secure under the chin

  • Fit snugly by comfortably against the side of the face

  • Be secured with ties or ear loops and allow Guest to remain hand-free

At this time, based on guidance from health authorities, neck gaiters, open-chin triangle bandanas and face coverings containing valves, mesh material or holes of any kind are NOT acceptable face coverings.

Costume masks are also NOT considered appropriate and are prohibited from being worn, in alignment with our existing rule.

PROPER HYGIENE

Wash or disinfect your hands frequently and practice good hygiene while at the luau. Wash with soap and water for at least 20 seconds throughout your visit. Use hand sanitizer at various areas throughout the facility as an alternative. Wash or sanitize your hands after coughing or sneezing, before eating, after toilet use, and when hands are visibly dirty. When coughing or sneezing, cover your mouth and nose with a flexed elbow or tissue. Dispose tissue into a trash receptacle immediately after use and wash or sanitize your hands.

SOCIAL DISTANCING

Please follow social distancing guidelines as outlined by the City and County of Honolulu. They have created a page that provides the latest updates for businesses on O’ahu and can be visited by clicking here.

COVID-19 SAFETY GUIDELINES

For the safety of all our guest and team members, we have increased all health and safety measures at Chief’s Luau. You must follow all posted instructions and instructions given by our team members while visiting.

The CDC and local health departments advise that older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19. There is an inherent risk of exposure to COVID-19 while in any public place where people are present. By visiting Chief’s Luau, you are voluntarily assuming all risks related to exposure to COVID-19.

Manage Luau Capacity: In compliance with City and County of Honolulu requirements for social gatherings, social distancing on all lines must be maintained. We follow the established guidelines during each phase of the recovery process.

Implement Daily Wellness Checks: Team members and guests undergo a temperature check and are sent home if their temperature exceeds 100.4°.

Face masks are required for employees in virtually every area of the property. We recommend our guests employ face masks.

Face Mask: We kindly request that masks are worn at all times except when stationary consuming food and drinks. Please help protect our other guests and employees.

Practice Social Distancing: Guests will be guided by signs and announcements to adhere to social distancing guidelines in certain areas of the luau grounds. Visual reminders will be marked to assist guests with social distancing guidelines while in lines at the facility entrance, restrooms, food service locations and more. Layouts at certain stations will be modified to ensure distancing.

Promote Hand Hygiene & Respiratory Etiquette: Hand sanitizing stations are placed throughout the facility.

Encourage Electronic Payments: Guests are encouraged to purchase admission tickets online or through an agency prior to arriving at the luau to minimize interactions during the luau entry experience. Guests are encouraged to use card or contactless payments instead of using cash while visiting.

Provide a COVID-19 Response Team: Managers will be available to respond to COVID-19 concerns from guests or employees. Acts on reported COVID-19 exposure events and notifies local health authorities, staff, and guests as required. They train staff on all safety protocols. They manage the isolation of those who are sick and their transportation to home or a healthcare provider.